Hiring for AML Operations Analyst (banking)

Job Description Position: AML Operations Agent - L1 Job Type: Full Time, Contract (12 Months Renewable) - Weekdays Only
JOB RESPONSIBILITIES: . Monitor customer interactions (calls, emails, chats) and transactional activities for potential red flags that may indicate money laundering or other suspicious behaviors. . Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions. . Investigate suspicious activities and escalate cases to the AML Assistant Manager and Group Compliance when necessary. . Perform due diligence and enhanced due diligence (EDD) on flagged customers, particularly those identified during Customer Service engagements. . Assist in the preparation and submission of Suspicious Transaction Reports (STRs) in collaboration with the AML Assistant Manager. . Maintain accurate records of all investigations, documenting findings and ensuring proper compliance reporting. . Provide training and ongoing support to Customer Service agents on AML/CFT awareness and best practices. . Ensure timely communication with customers when inquiries are flagged for suspicious activity and manage escalations efficiently.
JOB REQUIREMENTS: . Diploma or Bachelor’s degree in Finance, Business, or related field. . Minimum 1 year of experience in Banking, AML operations, compliance, or customer service. . Familiarity with BNM AML/CFT guidelines and the ability to apply these in a customer-facing environment. . Strong communication skills for interacting with both internal teams and customers during sensitive investigations. . Ability to work under pressure and manage multiple investigations simultaneously. . High attention to detail and a methodical approach to handling suspicious activity cases

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Title: Customer Service Team Lead Location: Malaysia Employment Type: Full-Time Experience: 2-3 years in digital banking or conventional banking Job Overview: We are looking for a Customer Service Team Lead with expertise in the digital banking sector to manage a team of customer service agents. The ideal candidate will have experience leading a customer support team and ensuring high-quality service delivery. Candidates with experience from AEON Bank, Boost, or GX Bank are highly preferred.Key Responsibilities: . Lead and mentor a team of customer service agents. . Oversee daily operations and ensure service targets are met. . Monitor team performance and implement process improvements. . Handle escalated customer issues and provide resolution. . Train new hires and conduct regular performance evaluations. . Ensure compliance with digital banking policies and procedures.

Requirements: . 2-3 years of experience in customer service, preferably in digital banking. . Prior experience in AEON Bank, Boost, or GX Bank is a strong advantage. . Strong leadership and team management skills. . Excellent communication and problem-solving abilities. . Experience in conventional banking will also be considered

Job Type: Contract

Contract length: 12 months

Pay: RM2,478.33 - RM3,500.00 per month

Benefits:

• Flexible schedule
  
• Health insurance
  
• Maternity leave
  
• Opportunities for promotion
  
• Parental leave
  
• Professional development
  

Work Location: In person