Operations Executive

Job Title: Operations Executive

Location: Kuala Lumpur, Malaysia

Reports to: CEO / COO (Singapore HQ)

Type: Full-Time

About us

Love and Bravery is a women’s fashion label dedicated to creating statement pieces and versatile everyday wear for the modern woman. Each piece is thoughtfully designed with a focus on quality, fit, and wearability. Proudly designed in Singapore, our brand has grown into a trusted name in fashion across the region.

As a rapidly expanding e-commerce brand with a strong digital footprint and loyal following across Southeast Asia, we’re now entering an exciting new phase. We are seeking a proactive and hands-on

Retail Operations Executive to support our international expansion and the opening of new retail stores overseas. This is a key role suited for someone who thrives in a dynamic, fast-paced startup environment, and is comfortable managing various aspects of operations from the ground up.

Role Overview

We are seeking a detail-oriented and proactive

Operations Executive to oversee and streamline daily operations across our HQ, eCommerce and retail channels. You’ll play a key role in driving operational efficiency and enabling growth in a fast-moving environment.

What You’ll Do:

Store Setup & Launch

• Coordinate the end-to-end setup of new retail stores - including renovations, fixtures, merchandising, and logistics.
  
• Liaise with contractors, landlords, and vendors to ensure timely store openings.
  
• Work closely with HQ and local teams to ensure brand consistency and compliance.
  

Daily Operations & Management

• Develop and implement standard operating procedures (SOPs) for new stores.
  
• Support hiring, onboarding, and training of store staff
  
• Monitor daily store operations, sales performance, inventory, and staffing levels
  
• Provide operational support to frontline teams to ensure smooth in-store experiences
  

Inventory & Supply Chain

• Oversee stock planning and replenishment cycles
  
• Ensure accurate inventory management across all stores
  
• Coordinate with supply chain and logistics teams for timely stock deliveries
  

Customer Experience & Compliance

• Ensure stores meet visual merchandising and customer service standards
  
• Monitor feedback and support resolution of customer or operational issues
  
• Enforce adherence to health, safety, and local regulatory requirements
  

Cross-functional Support

• Collaborate with Marketing, HR, Finance, and Product teams to support retail initiatives
  
• Provide regular reporting on KPIs, operational challenges, and opportunities
  
• Act as the key liaison between overseas retail teams and HQ
  

Requirements

• Min. 2-3 years of experience in retail operations or store management
  
• Strong organizational and problem-solving skills; can juggle multiple tasks across functions
  
• Willingness to be hands-on and travel regularly within the assigned region
  
• Experience in store openings or regional retail setup is highly preferred
  
• Comfortable working in ambiguity and a startup environment
  
• Strong communication skills and ability to work cross-culturally
  

Bonus If You Have:

• Experience setting up new systems or launching new stores/pop-ups
  
• Background in fashion, lifestyle, or consumer products
  
• Knowledge of regional logistics (e.g., Ninja Van, J&T, Janio in SEA)
  

Job Type: Full-time

Pay: RM3,000.00 - RM6,000.00 per month

Schedule:

• Monday to Friday
  
• Weekend jobs
  

Experience:

• Retail Operations: 2 years (Required)
  

Language:

• English well (Required)
  

Work Location: In person