Assistant, Front Office (Female)

Key Responsibilities:

1. Guest Reception:

• Greet guests with a friendly and sincere demeanor, ensuring they feel welcomed. Check-in guests upon arrival and check them out on departure, ensuring accuracy and efficiency.
  

2. Account Management:

• Post charges to appropriate guest accounts, ensuring accuracy in all financial transactions.
  

3. Guest Needs and Concerns:

• Anticipate and respond proactively to guests� needs and special requests. Resolve guest problems and complaints with professionalism, aiming for total guest satisfaction.
  

4. Assisting Guests with Disabilities:

• Provide assistance to guests with disabilities, ensuring accessibility and comfort throughout their stay.
  

5. Switchboard Operations:

• Operate the switchboard efficiently, assisting with general inquiries and redirecting calls to relevant departments as needed.
  

6. Reservation Support:

• Assist the reservations manager with booking reservations, ensuring accuracy and smooth processing.
  

7. Internal Communication:

• Collaborate with internal departments (housekeeping, maintenance, etc.) to ensure a seamless guest experience & Provide feedback and updates to team members and management on guest issues or special requests.
  

8. Compliance:

• Follow all company policies and procedures, including safety guidelines, to ensure a safe and efficient working environment.
  

9. Daily Checklist:

• Perform duties as outlined in the daily checklist to ensure all tasks are completed in a timely and organized manner.
  

10. Shift and Weekend Work

• Willing to work on public holidays, weekends, and rotating shifts as required by the business.
  

Key Requirements:

• Excellent interpersonal and communication skills.
  
• Ability to handle guest complaints professionally and calmly.
  
• Comfortable working with computer systems and hotel management software.
  
• Ability to work efficiently under pressure and in a fast-paced environment.
  
• Willingness to work flexible hours, including weekends and public holidays.
  
• Previous experience in a front office role or customer service is preferred but not required.
  

Job Type: Contract

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Free parking
  
• Maternity leave
  
• Parental leave
  

Schedule:

• Afternoon shift
  
• Day shift
  
• Evening shift
  

Work Location: On the road