Facilities Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Strategic Operations Management Across 50+ Branches

Working closely with the facilities manager and other facilities executives, you'll strategically manage daily operations across HSBC Malaysia's extensive network of over 50 branches nationwide. You'll take ownership of ensuring all administrative functions, security protocols, and facility services consistently exceed quality standards while implementing and championing continuous improvement initiatives throughout the entire branch network.

Supply Chain and Resource Coordination

You'll maintain optimal supply levels across all branches, ensuring each location has adequate stocks and materials to operate efficiently. This includes managing supply and service contracts as approved by clients, with coordination of resources across the entire branch network.

Risk Management and Emergency Response

You'll play a vital role in mitigating risks by implementing standardized emergency evacuation procedures across all branches. This includes developing and maintaining crisis management protocols and business continuity plans that are consistent throughout the network. You'll also oversee health and safety compliance at all locations, actively participating in regular reviews and implementing improvements.

Financial Oversight

As the person responsible for monitoring property budgets across the branch network, you'll ensure adequate petty cash management at all locations to support operations. You'll also verify that all vendor invoice processes comply with corporate standards and manage cost efficiencies across multiple facilities.

Exceeding Client Expectations

Client satisfaction will be your priority as you proactively address issues and identify opportunities to enhance operations across the branch network. You'll collaborate closely with regional teams to achieve key performance metrics and meet service level agreements consistently throughout all locations.

You'll conduct routine service audits across branches to maintain overall performance standards and prepare comprehensive stock reports, meeting minutes, and monthly management reports for clients covering the entire network.

Develop and implement standardized preventive/corrective maintenance programs for M&E installations across all 50+ branches

Manage a team of in-house maintenance technicians/vendor and coordinate equipment/parts requirements (HVAC, gen-sets, UPS) throughout the branch network while promptly addressing M&E service issues that could impact bank operations

Oversee plumbing systems and conduct regular inspections, maintenance, and repairs of all water supply lines, fixtures, and drainage systems throughout the branch network

Establish consistent maintenance plans for fire safety systems across all branches, coordinating fire safety audits and inspections by fire department (Bomba) throughout the network

Procure fire safety equipment and parts for all locations while investigating and addressing incidents or complaints relating to fire safety across the branch facilities

Coordinate daily work orders through Corrigo system for all branches, ensuring completion within established SLAs and contractual compliance

Review and approve safety permits submitted by subcontractors/vendors prior to work commencement at any branch location to enforce strict safety compliance

Manage annual renewal of statutory permits (PMA, gen-set certifications, fire extinguishers, etc.) for all branches, including liaison with local authorities such as DOSH, Bomba, and Energy Commission

Oversee tender processes, evaluation, and recommendation of service/term contracts, as well as administration and management across the branch network

Conduct regular general inspections throughout the branch network to identify services requiring rectification and monitor subcontractor performance according to contractual work scope and completion timelines

Prepare yearly and ad-hoc budgets and forecasts for property management across the entire HSBC estate and branch network

Extensive Knowledge of Multi-Site Property Operations

The ideal candidate holds a degree in facilities management, engineering, or building management, with at least three to five years' experience in facilities management, preferably in a multi-site environment. You must demonstrate comprehensive knowledge of occupational safety practices and show aptitude in client-centric operations across multiple locations.

Proven Leadership in Network Management

You should be an adept leader with a proven track record in managing teams across multiple sites. Your ability to effectively roll out improvement plans across a branch network, along with superior communications and reporting skills, will be essential for success in this role. Experience coordinating resources and standardizing processes across distributed locations is highly valued.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL -

We’re JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.