Inside Sales Consultant Puchong (Elearning Platform)

Job description:

• Proactively follow up with new leads from partner software free trials, creating a strong first impression and generating interest.
  
• Highlight product benefits and demonstrate solutions that align with client needs to increase conversion rates.
  
• Collaborate with the business team to present solutions and close sales, achieving sales targets.
  

• Proactively manage and monitor the renewal process for all client licenses to ensure timely renewals and consistent revenue flow.
  
• Maintain a detailed client list with current contract statuses to effectively track and manage renewals.
  

• Regularly interact with clients to ensure they are maximising the benefits and functionalities of our products.
  
• Provide guidance and support on the optimal use of our technology solutions, enhancing customer satisfaction and product engagement.
  
• Keep clients updated on the latest product capabilities and how they can enhance their operational efficiency or learning outcomes.
  

• Identify and exploit opportunities for cross-selling additional software and training solutions tailored to the specific needs of clients.
  
• Develop and present proposals that demonstrate the value and benefits of expanded product usage.
  

• Serve as the primary point of contact for client inquiries, providing prompt and accurate responses to enhance customer experience.
  
• Coordinate with customer support teams to resolve any technical issues clients may encounter.
  

• Conduct market research to stay informed about industry trends and new technologies that could benefit your clients.
  
• Gather client feedback to understand their needs and preferences, helping guide your sales strategies and service offerings.
  

• Engage in continuous learning to maintain a deep understanding of the product portfolio and its applications.
  
• Participate in relevant training sessions and workshops to enhance your sales and technical skills.
  

• Bachelor's degree in Business, Marketing, Educational Technology, Computer Science or a related field.
  
• 1-2 years of working experience in sales, experience with e-learning or education technology industry can be beneficial.
  
• Experience with eLearning authoring tools would be advantageous.
  
• Proficient with MS Office 365.
  
• Added advantage for candidates with experience in CRM software (e.g., Salesforce) for efficient data management and customer relationship tracking.
  
• Exceptional communication and negotiation skills.
  
• Self-motivated with the ability to work independently and as part of a team.
  
• Attention to detail to prevent or minimise errors in sales documents.
  
• Strong organisational and time management skills.
  
• Problem-solving skill in resolving issues related to inquiries, or communication.
  

• Result-oriented and performance-driven.
  
• Strong interpersonal and relationship-building skills.
  
• Ability to work both independently and in a team.
  
• Adaptability and resilience.
  
• Exceptional written and verbal communication skills.
  

• Competitive salary with bonus
  
• Dental and medical benefits
  
• Professional development and training opportunities.
  
• Regular working hours from Monday to Friday (remote work options)
  
• Dress Code - Smart Casual (T-shirt and Jeans) in office and Formal Wear when meeting customer
  

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Opportunities for promotion
  
• Professional development
  

Schedule:

• Monday to Friday
  

Experience:

• Inside Sales: 1 year (Required)
  

Language:

• English (Required)
  
• Bahasa (Required)
  

Location:

• Puchong (Required)
  

Work Location: In person