- Candidate with a minimum of Diploma level qualification and above
- Applicants are required to possess at least 2-3 years of supervisory or managerial position in call centre environment.
- Candidate is required to be fluent in English and Mandarin .(read, speak and type)
- Applicant must be willing to work on 7am to 5pm, Monday to Friday.
- Applicant would be willing to work based in office: Petaling Jaya
- Able to work under a contractual role (Subject to renewal of project)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficiency in reporting tools and call center software
- Ability to lead, motivate, and coach a team
- Ability to speak in Mandarin is an added advantage
·
Train & support call center agents in their roles·
Monitor & evaluate the performance of call center agents·
Identify any operational issues and suggest improvements·
Prepare reports and analyze available data·
Evaluate call center technologies and customer service standards,·
Form call center operational strategies, including capacity planning- Salary package: RM 6000 - RM 7800 Basic Salary (Subject to experience and interview performance)
- EPF and SOCSO
- 10 days Annual Leaves + 14 days Medical Leave
- Training provide (with salary given)
- OT Allowance is provided wherever applicable
- Parking is available at the office
Job Type: Full-time
Pay: RM6,000.00 - RM7,800.00 per month
Work Location: In person
Salary
USD 73,073 - 92,526 /yearly
Yearly based
Location
M10 , Malaysia Petaling Jaya, M10, Malaysia
M10 , Malaysia Petaling Jaya, M10, Malaysia
