Job Responsibilties
- Be the first point of contact for our customers with troubleshooting complex web and networking issues
- 24/7
- Work closely with cross-functional teams to coordinate problem resolution
- Manage the status of resolution for all support cases, ensuring issues are resolved accurately and in a
- timely manner.
- Evaluate customer needs to suggest upgrades or additional features
- Record and maintain knowledge collected from each issue in a central location.
- Other duties as required.
Job Requirements
- Diploma or University degree in Computer Science, Computer Engineering, Information Technology,
- Internet Security, or related discipline.
- Domain experiences desired: Linux/UNIX, Internet Technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header,
- SSL/TLS), Cloud/Internet Security, Media Delivery Solutions and Hosting Infrastructure.
- Experience in a customer-facing role within a Cloud, Broadcast/Digital Media Delivery Industry, or
- Internet services industry will be advantageous, ideally with direct exposure to troubleshooting technical,issues.
- High degree of analytical and problem-solving skills
- High degree of organization, attention to detail and an ability to multi-task.
- Required language(s): English and Mandarin.
- Must be able to work in rotating shifts
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM5,000.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Language:
- Chinese (Preferred)
Work Location: In person
Expected Start Date: 09/01/2025
Salary
USD 42,361 - 53,638 /yearly
Yearly based
Location
M14 , Malaysia Kuala Lumpur, M14, Malaysia
M14 , Malaysia Kuala Lumpur, M14, Malaysia
