At Blueberry, we’re all about building strong, supportive relationships, not just with our clients, but within our teams too. As a global trading brand, our customer experience is what sets us apart, and that begins with every single interaction.
Our
Customer Service Officers are the first point of contact for new and existing clients. Whether it’s answering a question, resolving an issue, or simply being there when it matters, you’ll help make sure every Blueberry experience is a positive one.We’re looking for a warm, detail-oriented
Customer Service Officer to join our team in Sydney. You’ll handle live chats, calls, and emails with professionalism, clarity, and care. You’ll also work closely with our onboarding, client services, and operations teams to help improve processes and ensure smooth client journeys.If you’re the kind of person who genuinely enjoys helping others, has strong attention to detail, and can stay cool when things get busy, this role is for you.
- Respond to client enquiries via email, live chat, and phone with speed and professionalism
- Build positive relationships in every interaction, always putting the client first
- Log, resolve, and escalate customer complaints as needed
- Ensure all support tickets are handled within SLA timelines
- Spot opportunities to improve the customer journey and share insights with the team
- Maintain confidentiality and comply with all privacy and data protection standards
- Report on client trends, common questions, and potential service improvements
- Support your team and exceed your daily/weekly/monthly KPIs
- Fluency in both English and Mandarin, this is essential for supporting our growing Mandarin-speaking client base
- 1-2 years of experience in customer service (live chat & email support preferred)
- Strong communication and relationship-building skills
- Completed or willing to complete RG146 Financial Services accreditation
- High attention to detail and excellent time management
- Ability to stay calm under pressure and prioritize effectively
- A natural problem-solver with a passion for great client service
- Familiarity with trading or financial platforms is a bonus
- Open to future cross-training in onboarding functions
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
Salary
USD 47,656 - 60,343 /yearly
Yearly based
Location
M14 , Malaysia Kuala Lumpur, M14, Malaysia
M14 , Malaysia Kuala Lumpur, M14, Malaysia
