Customer Service Executive

Responsible for receiving customer or sales representative inquiries regarding the

company’s products and services. Review inquiries and conduct research to obtain

necessary information from policies, procedures, and other documentation. Coordinate

problem resolution with the appropriate departments and inform customers of responses

and/or resolutions.

• Act as internal sales support.
  
• Communicate effectively with customers and sales representatives using phone, fax,
  

voice mail, email, and other tools to fully understand customer’s applications.

• Assist in product selection, sizing, configuration, and pricing of Brooks products to fit
  

customer’s applications.

• Support the quote and order placement process to ensure accurate information is
  

provided to the customer and order entry timely.

• Maintain product-specific database.
  
• Assist customers and Sales Representatives with any complaint, using the formal
  

customer complaint process when appropriate.

• Keep current with technological and competitive developments and customer portal
  

sites.

• Participate in cross-functional, Company continuous improvement initiatives to
  

improve customer satisfaction.

• Participate in Operations meetings to ensure on-time order fulfillment.
  
• Participate in root cause analysis when order discrepancies take place.
  
• Support the department and their process standards as the lead trainer providing
  

training to new customer service representatives.

• Provide support / guidance to the semi customer service team members on basic
  

order entry tasks and confirmations on approved processes and standards.

• Bachelor�s degree in any related field.
  
• Preferably with a background in technology or technical fields or at least 2-3 years
  

of experience in industrial measurement and control.

• At least 3 years of experience in a customer service role, with a preference for
  

experience in specifying or quoting industrial instrumentation.

• Knowledge of the industry and an understanding of how Brooks' products are applied
  

in customer operations is preferred.

• Proficiency in Microsoft Office applications is required.
  
• Proficiency in English (spoken and written).
  
• Experience in the semiconductor industry is an advantage.
  
• Experienced working in a fast-paced environment.
  
• Experienced working in US based MNC is added advantage.
  
• Excellent customer service skills with the ability to maintain positive relationships
  

through problem resolution.

Job Types: Full-time, Permanent

Pay: Up to RM6,000.00 per month

Experience:

• Manufacturing: 2 years (Preferred)
  

Work Location: In person