Customer Service Officer (Air Freight)

Job Description

• Handle all customer inquiries related to air freight shipments via phone, email or in-person.
  
• Provide accurate information on air freight rates, services, transit times and any specific shipping requirements.
  
• Process air freight bookings, ensuring that all necessary details such as shipment size, weight, destination and delivery requirements are accurately recorded.
  
• Prepare and verify air waybills (AWB), shipping documents and customs documentation required for air freight export and import shipments.
  
• Ensure all necessary documents are provided to relevant authorities and stakeholders to avoid delays in the shipment process.
  
• Coordinate with air freight carriers to ensure timely pick-up and delivery of shipments.
  
• Tranck and monitor the status of air freight shipments and provide regular updates to customers.
  
• Liaise with warehouse, logistics and operations teams to ensure the smooth movement of goods, including the scheduling of shipments and ensuring proper packaging and labelling.
  
• Handle any shipment-related issues, such as delays, misrouted cargo or customs clearance problems.
  
• Collaborate with internal departments and external service providers to resolve any operational challenges.
  
• Proactively communicate with customers about potential delays and offer alternative solutions where necessary.
  
• Build and maintain strong relationship with customers to ensure their continued satisfaction with air freight services.
  
• Provide accurate quotations to customers for air freight shipments, including additional services such as warehousing, packaging and insurance.
  
• Perform invoicing and ensure that all costs related to shipments are appropriately billed to customers.
  
• Address and resolve customer complaints and issues in a professional and timely manner.
  
• Any other duties and responsibilities assigned by the management.
  

Requirements:

• Diploma or degree in Logistics, Supply Chain Management, Business Administration or related field.
  
• At least 2-3 years of experience in the air freight or logistics industry.
  
• Experience with air freight documentation (e.g. air waybills, customs clearance procedures) and an understanding of international shipping regulations.
  
• Possess strong understanding of air freight logistics, processes and procedures.
  
• Good communication skills and ability to prioritize duties in a fast-paced work environment.
  

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

• Monday to Friday
  
• Weekend jobs
  

Work Location: In person

Expected Start Date: 09/01/2025