System Technical Support & Training

MODERNLMS is seeking a highly motivated and detail-oriented Technical Support Specialist to join our dynamic team. As a key player in the Moodle Support team, you will be responsible for ensuring smooth day-to-day operations and providing exceptional support to our valued customers.

Daily Operations Support: Monitor and maintain the functionality of the LMS platform, troubleshoot technical issues, and ensure seamless operations.

Customer Query Resolution: Respond promptly and effectively to customer queries related to LMS usage, technical issues, and general inquiries.

Training Ability: Can train customers on product knowledge

Detailed Documentation: Maintain comprehensive and accurate documentation of support interactions, technical solutions, and common issues.

Excellent Follow-Up Skills: Demonstrate exceptional follow-up skills to ensure customer issues are resolved in a timely and satisfactory manner.

Technical Proficiency: Strong understanding of LMS functionality and technical troubleshooting skills.

Communication Skills: Excellent verbal and written communication skills in English and Bahasa Malaysia.

Customer-Centric: A customer-focused mindset with the ability to empathize and understand customer needs.

Detail-Oriented: Meticulous attention to detail, ensuring no aspect of a customer query or technical issue is overlooked.

Team Player: Collaborative attitude and ability to work seamlessly within a team.

Work Ethic: Proactive and self-motivated with a strong work ethic.

Workplace: On-site role located in the KLCC area. This is a work-from-office position.

Eligibility: Open to Malaysian candidates only.

Apply via Indeed.

You can also chat with us regarding this role: https://wa.me/60133332963

YOU NEED TO HAVE VALID WORK PERMIT IN MALAYSIA TO APPLY FOR THIS POSITION.

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Flexible schedule
  
• Health insurance
  
• Maternity leave
  
• Opportunities for promotion
  
• Professional development
  

Schedule:

• Monday to Friday
  

Supplemental Pay:

• Performance bonus
  

Application Question(s):

• Please tell us your computer and software skills? Are you a tech-savvy person? To what extent? Answer in bullet points.
  
• Tell us your past job experiences and what you were doing and for how long? Answer in bullet points.
  
• Where are you currently residing? Our office is around KLCC- How are you planning to commute/relocate? Let us know!
  
• Tell us your language level in Bahasa (1-10) and English (1-10). 10 to be proficient. Also, tell us any other language skills that are above level 5.
  
• List software that you are really good at. Yes, we mean good! You can name any software, not necessarily related to this position.
  
• What is your age? And what is your expected Salary?
  

Work Location: In person