F&B Outlet Team Leader / Supervisor

F&B Outlet Supervisor / Team Leader

Job Scope & Responsibilities:

• Greet and welcome customers in a friendly and professional manner.
  
• Lead daily outlet operations and ensure smooth service flow.
  
• Supervise, coach, and motivate the service crew.
  
• Monitor customer service quality and ensure SOP compliance.
  
• Handle opening and closing procedures, including cash reconciliation.
  
• Manage inventory and stock levels; ensure timely ordering and receiving.
  
• Train new team members and provide performance feedback.
  
• Ensure high levels of customer satisfaction through excellent service.
  
• Manage employee scheduling and manpower planning.
  
• Resolve customer complaints and handle escalations professionally.
  
• Ensure cleanliness, hygiene, and safety standards are met.
  
• Report operational issues or improvements to higher management.
  

Skills Required:

• Strong leadership and communication skills.
  
• Good problem-solving and conflict-resolution ability.
  
• Knowledge of POS system and F&B operations.
  
• Ability to multitask under pressure.
  
• Minimum 1-2 years of experience in a similar role.
  
• Good communication and interpersonal skills.
  
• Team player with a positive attitude.
  
• Able to work in a fast-paced environment.
  
• Basic English or local language proficiency.
  
• Minimum SPM or equivalent qualification (preferred but not mandatory).
  
• Prior experience in a similar role is an advantage.
  
• Friendly, polite, and customer-focused attitude.
  
• Willing to work shifts, weekends, and public holidays.
  
• More knowledge of food and beverage is a plus.
  

Employee Benefits:

• Basic salary + Team performance incentives
  
• Monthly off days (e.g. 4 days/month)
  
• Annual bonus or KPI-based bonus
  
• Staff meals and staff discounts
  
• Uniform provided
  
• Medical leave and annual leave
  
• Career advancement (e.g. to Outlet Manager or Area Manager)
  
• Internal training and leadership development programs
  
• Competitive monthly salary
  
• Attendance or performance incentive
  
• Staff meals provided during shift
  
• Uniform provided
  
• EPF & SOCSO contribution
  
• On-the-job training
  
• Annual leave, sick leave, and public holidays
  
• Staff discounts
  

[State basic salary or “Based on experienceâ€]

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM3,500.00 per month

Benefits:

• Flexible schedule
  
• Maternity leave
  
• Meal provided
  
• Opportunities for promotion
  
• Parental leave
  
• Professional development
  

Ability to commute/relocate:

• Malaysia: Reliably commute or planning to relocate before starting work (Preferred)
  

Education:

• STM/STPM (Preferred)
  

Experience:

• Related: 1 year (Preferred)
  

Work Location: In person