Make necessary business decisions to ensure efficient running of the division and proper handling of service issues as they arise.
Participate in the development and implementation of the Hotel sales and marketing plan to ensure optimum sales and profitability.
Use various financial management and revenue management skills to analyse performance results to identify profitability shortfalls or opportunities to increase revenues, reduce costs, improve overall profitability and meet budget goals.
Regularly monitor market performance, penetration, trends, practices and systems in the Hotel industry to help project future supply and demand, and identify business opportunities.
Develop a knowledge base of existing competitor strategies, and analyse their strengths and weaknesses to successfully direct marketing activities against each.
Collaborate on rooms revenue management and sales strategies.
Collaborate on the development and implementation of marketing promotions.
Solicit new business for the Hotel through networking, sales calls, tours and continued contact with business leads.
Answer all queries for potential clients, ascertaining exact needs and making recommendations where appropriate.
Provide site inspections as required, discussing the merits of various available options in the Hotel.
Customise proposals and contracts for potential clients to meet customer and business needs.
Collaborate with other departments where required to ensure specific requests or timelines can be met.
Liaise with third party vendors to fulfil specific logistics, transport, equipment and other requests that cannot be met by the Hotel.
Be readily available to handle guest queries and resolve issues in a timely and professional manner.
Perform other assignments to meet business needs as directed by your superiors.