Service Manager

Our Company has been established since Year 2023. We are proud to be the leading US EV’s brand approved body and paint shop in Malaysia, recognized for our dedication to excellence in automotive finishing. Our team of skilled technicians combines years of experience with cutting-edge technology to ensure the highest quality workmanship.

We are committed to provide you a successful career advancement and meet your challenges in the near future. We are here to invite you to join our dedicated team and work together in the new era of electric car industry.

The Service Manager authorizes one of the operational leaders of the Body and Paint Center to lead a team to provide high-quality service and customer experience to customers. Ensure timely and efficient resolution of customer issues, vehicle maintenance, and repairs, ensuring high-quality service levels and customer satisfaction. Gain a deep understanding of the team's various functional businesses and provide timely and effective support and advice.

• Manage and monitor daily operations such as the Body and Paint Center to ensure that service capabilities can meet service needs in a timely manner.
  
• Manage key business indicators, costs, risks, ensure safe production and operation, and complete performance evaluations.
  
• Improve and implement service policies, and master industry related information.
  
• Regularly lead the team to complete an inventory of vehicles, equipment, tools, and accessories.
  
• Understand the EV�s car Operations Manual and execute and manage the team according to standards.
  
• Fully understand the overall business situation and understand the management risk points in daily operations (such as team management, daily processes, equipment and asset management, policies and regulations, environmental health, etc.).
  
• Having a strong sense of customer service and being able to focus on customers while optimizing service processes and providing solutions to improve customer satisfaction.
  
• Fully tap into customers' needs, analyze their needs, and be able to combine business development priorities, create demands based on existing service standards and local characteristics, and provide products.
  
• Be able to lead by example and practice company culture and values, and promote corporate culture on the front line, create a team that conforms to the company's cultural values, and effectively eliminate bureaucracy.
  
• Be able to combine business needs, clarify team goals, achieve fairness and justice in daily management, and clearly convey work instructions.
  
• Clearly understand the organizational structure and corresponding needs of the business in the current and medium to long term, develop corresponding talent plans, reasonably set organizational structures, and timely promote and implement organizational changes.
  
• Timely follow up on employee growth and create an atmosphere of mutual learning within the team.
  

• At least 3-5 years of experience in authorized distributor and manufacturer management.
  
• Master knowledge related to automotive equipment and services.
  
• Hold a driver's license, be proficient in driving, and have no bad driving records.
  
• Proficient in using Microsoft Office software and other ERP software.
  
• College degree or above, major in automotive maintenance is an added advantage.
  
• Experience in hybrid or electric vehicles is preferred.
  
• Participation in professional training for factories, distributors, or automotive manufacturers is preferred.
  
• Work location: Masai, Johor Bahru.
  

Job Type: Full-time

Pay: RM7,000.00 - RM10,000.00 per month

Benefits:

• Free parking
  
• Maternity leave
  
• Parental leave
  

Application Question(s):

• What is your expected salary?
  
• Are you willing to work at Masai, Johor Bahru?
  
• What is your notice period to your current job?
  

Work Location: In person