Technical Service Desk Specialist (Korean Speaking)

• We are looking for Technical Service desk Candidate with fluent Korean Language and English Language speaking with at least 5+ Years of experience
  
• Person will be Responding to client support requests and contacting User to find out the nature of the problem.
  
• Responsible for Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
  
• Responsible for Escalating software and other application issues to the subject teams.
  
• Will be Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
  
• OS/ Office/ basic system application/Anti-Virus client support.
  
• Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system.
  
• Strong experience & Knowledge of ITIL Process.
  
• Strong experience & Knowledge of MIM.
  
• ++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.
  
• Strong technical Background with Excellent Communication Skills.
  

• Resource will be Installing, modifying, and made minor repairs to computer hardware and software systems.
  
• Understood VPN configuration and mobile device security protocols to ensure data protection.
  
• Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.
  
• Consulted with users to determine steps and procedures taken to identify and resolve the problem.
  
• Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations.
  
• Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.
  

Job Types: Full-time, Contract

Contract length: 12 months

Pay: RM7,500.00 - RM8,500.00 per month

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
  

Experience:

• ITIL : 5 years (Required)
  
• MIM: 5 years (Required)
  

Language:

• Korean (Required)
  

Work Location: In person