Customer Service Executive

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• Manage customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.
  
• Select competitive 3rd party logistic provider for outgoing shipment.
  
• Receive Sample Requisition Form notice directly from customer, distributors/ agents or technical personnel
  
• Update for credit facilities in SAP system, as well as co-responsible with sales department for collection of payment when necessary.
  
• Process all sample requisition within lead time.
  
• Issue Debit/Credit Requisition and perform general administration relating to customer service.
  
• Update & maintain Price List, OTIF & DART for traded product.
  
• Process respective customer�s enquiries to relevant person in charge.
  
• Prepare local shipping document for customer clearance based on inter-company trade.
  
• Upon received the Sample Requisition Form from Technical dept with sample ready, confirm the mode of dispatch.
  
• Received customer order, process and communicating on customer�s order between customers in APAC with sister company for traded product which produce in Europe through SAP system.
  
• Liaise with freight forwarders and warehouse teams to ensure accurate and prompt order fulfillment.
  
• Ensure related report and tracking well maintain.
  
• Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.
  
• Generate customer invoices and ensure accuracy in pricing, tax and terms.
  
• Handle billing inquiries and resolve any discrepancies related to invoicing or payments.
  
• Handle transporter billing
  
• Ensure transporter invoices are accurate and supported with proper documentation
  
• Support internal audits and ensure compliance with company SOP.
  
• New customer account creation
  

• Degree in supply chain or business admin with at least 3 years relevant working experiences
  
• Experience in handling export logistic/ purchasing of raw material or traded goods are value added.
  
• Possess on analytical skill and positive mindset for improvement on specific task assigned.
  
• Ability to manage multiple tasks and respond to customer inquiries promptly.
  
• Good people skills with a pleasant personality.
  
• Good knowledge in Microsoft office and SAP system
  
• Basic Knowledge of ISO 9001 and ISO 14001
  

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
  
• Opportunities for promotion
  
• Professional development
  

Experience:

• Manufacturing: 5 years (Preferred)
  
• in people managment: 5 years (Preferred)
  

Language:

• English (Preferred)
  

Work Location: In person