- Take call and provide accurate answer to customer queries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer�s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
Requirements:
- Minimum 6 months relevant working experience in voice channel support in customer services
- Minimum Diploma Holder or higher is preferred..
- Proficient in Cantonese and English is a must
- Always perform duty in professional manner
Job Type: Full-time
Pay: RM4,000.00 - RM4,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Application Question(s):
- Are you able to read, write and speak in Mandarin?
Education:
- STM/STPM (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- Mandarin (Preferred)
Work Location: In person
Salary
USD 45,008 - 56,991 /yearly
Yearly based
Location
M14 , Malaysia Kuala Lumpur, M14, Malaysia
M14 , Malaysia Kuala Lumpur, M14, Malaysia
