Director of Spa & Wellness

Mandarin Oriental, Kuala Lumpur is looking for a Director of Spa & Wellness to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

Based at the Mandarin Oriental, Kuala Lumpur / within the Spa & Wellness Department in Kuala Lumpur, the Director of Spa & Wellness will take full responsibility for all aspects of the Spa and Fitness & Wellness operations. The Director of Spa & Wellness reports to the Hotel Manager.

• Perform annual performance review on all Spa and Fitness Centre colleagues. Encouraging and coaching the development of employee potential.
  
• To be responsible to oversee the recruitment, induction, training development, appraisal and discipline of all Spa and Fitness Centre colleagues.
  
• Setting achievable goals for Spa and Fitness Centre colleagues, to include budget and retail goals per department, established with Spa Management Team.
  
• Review SOP�s are continuously current and correct for all Spa and Fitness Centre colleagues.
  
• Responsible for maintaining the highest standard of Treatment, Service and attention to detail within the Spa and Fitness Centre facility.
  
• Strategic planning for assigned projects by organizing committees and following up with goals established on set timelines.
  
• Develop Spa and Recreation marketing plan and its activities together with the Director of Rooms and Director of Communications and be responsible for the execution of the plan
  

• Graduate from an accredited school with massage, body or face would be an advantage.
  
• Minimum 5 years� relevant job experience in similar capacity and hospitality or related industry.
  
• Massage, body, face, manicure and pedicure certificate or license would be an advantage.
  
• Possess technical awareness and knowledge of a wide variety of treatments particularly for the face and body.
  
• Knowledgeable of holistic concepts that relate to the well-being of all guests in the Spa environment.
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  
• MOstay. When you work as hard as our colleagues do, it�s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
• EPF (Employees Provident Fund) contributions (higher than the norm)
  
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
  
• Public holiday entitlement based on Malaysian calendar
  
• Exceptional rest area & colleagues engagement activities.