Inside Sales Executive

Working hours & days : Monday-Friday (8.30am-5.30pm)

Location : Quill 9, Petaling Jaya (Accessible with LRT Taman Jaya Station)

• Manage and response to inbound leads from various channels, including phone calls, live chat, and webform leads in line with agreed Service Level Agreements (SLAs)
  
• Support event-drive lead activities, including registration drives and RSVP management.
  
• Conduct contact discovery and lead enrichment using imported list from data tools such as Lusha, ZoomInfo
  
• Provide timely and professional responses to customer inquiries across all inbound channels.
  
• Accurately capture, update, and maintain customer information in the CRM system such as SFDC
  
• Address and resolve customer complaints with empathy and provide appropriate solutions to their concerns.
  
• Maintain high standards of customer support to reinforce positive brand perception.
  
• Participate actively in ongoing training sessions and team meetings to continuously improve product knowledge and customer engagement skills.
  
• Adhere strictly to company policies, processes and center operational procedures.
  
• Assist in contact discovery initiatives to support sales and marketing campaigns.
  
• Undertake any other ad-hoc task or project assigned by the company, including outbound support when needed.
  

• 1-2 years previous experience in business-to-business (B2B) phone-based and chat sales, specifically in hardware and Services
  
• Quick to adopt new skills, motivated for career development, and able to develop an excellent understanding of the value proposition of company�s solution.
  
• Knowledge of various tools like SFDC, LinkedIn Navigator, Zoominfo, Lusha etc
  
• Ability to multitask and manage priorities in a fast-paced environment.
  
• Customer-first mindset with a focus on delivering quality service.
  
• Bachelor�s Degree or professional qualification in business study
  
• Previous experience in a contact center, inside sales or lead development role preferred.
  

Job Types: Full-time, Contract

Pay: RM4,400.00 per month

Benefits:

• Health insurance
  
• Maternity leave
  
• Opportunities for promotion
  
• Parental leave
  

Work Location: In person