Restaurant Supervisor

Restaurant Supervisor

JR-01912

Food & Beverage

Full time

Permanent

Mandarin Oriental, Kuala Lumpur

Mandarin Oriental, Kuala Lumpur is looking for a Restaurant Supervisor to join our Food & Beverages team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

Based at the Mandarin Oriental, Kuala Lumpur / within the Food & Beverages Department in Kuala Lumpur, the Restaurant Supervisor is responsible to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. The Restaurant Supervisor reports to the Restaurant Manager.

• Ensure that all menus, and drinks lists given to guests are in perfect condition
  
• Conduct training for colleagues as well as implement regular training programmes
  
• Recommend colleagues movements and promotions to the Restaurant Manager
  
• Attend to guest requests and complaints, efficiently and courteously
  
• Ensure that the standards of Food and Beverage service are maintained
  
• Monitor and supervise small VIP functions not handled by the Banquet Department
  
• Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item
  
• To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation
  

• Knowledgeable about customer service and guest contact skills
  
• Knowledgeable about handling guest/ colleague complaints and dealing with guests
  
• Attentive and able to anticipate to what guests needs
  
• Able to work under minimal supervision
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  
• MOstay. When you work as hard as our colleagues do, it�s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  
• EPF (Employees Provident Fund) contributions (higher than the norm)
  
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
  
• Public holiday entitlement based on Malaysian calendar
  
• Exceptional rest area & colleagues engagement activities.